Reservation changes

If guest desires to change, but not cancel a reservation:
At any point prior to travel, guests making revisions to their booking to upgrade (add nights, adding rooms, additional persons, change of names), there is no charge. Any other revisions to the booking (subtracting number of nights, subtracting rooms):

• If received between 30 and 15 days prior to travel: a revision fee per accommodation applies.
• If received 14 days or less prior to travel: full penalty applies.

All requested changes to reservations and any changes must be approved in writing from Charming Slovenia representative.

Payment

With the booking confirmation, we ask you to transfer a deposit representing 40% of the total cost of booking to Charming Slovenia’s account (company’s bank account: IBAN SI56 0254 3025 9777 194 NLB d.d., IJP d.o.o., Loke 33, 3333 Ljubno ob Savinji, SI – Slovenia, Europe). If a deposit is not paid to our account, a tacit cancellation of the reservation can consequently be made. Full prepayment and remaining balance is due 30 days prior to your arrival. Reservations made within 30 days prior to arrival must be prepaid in full at the time of booking. Remainder of the payment is possible upon arrival.

Arrival and departure

Arrival in the resort is possible from 2 pm onwards. Guests are requested to leave the accommodation before 10 am. Earlier arrival or later check-out is available upon request.

Cancellation charges

Cancellation charges depend on when Charming Slovenia (only written in an email to info@charmingslovenia.com or by telephone +386 31 663 777 plus also written by email) receives guests’ notice of the cancellation. Minimum cancellation charges are as follows:

• If notice is received 46+ days prior to arrival: no charge.
• If notice is received 45 to 31 days prior to arrival: 40 % per accommodation penalty.
• If notice is received 30 to 0 days prior to arrival: 100% of the purchase price penalty.
• No-shows: 100% of the purchase price.

Travel documents

Guests are responsible for furnishing proof of citizenship in the form of a valid passport, and any other documentation necessary for travel. Guests should consult with their travel agent or airline, or appropriate government authorities to ascertain what documentation is necessary. Guests may be refused passage/entry if they do not possess necessary travel documents. Charming Slovenia is not responsible for guests’ failure to obtain and safeguard necessary travel documents.

Compliance with local law

Guests are responsible for knowing, obeying, and complying with the laws and regulations of their destination, and resort staff is not obligated to inform or warn guests about the destination’s laws and/or regulations.

Waiver of liability - pond with infinity edge, wooden paths, tree houses ...

Swimming pond in the resort is equipped with an infinity edge. Guests acknowledge and agree to follow all posted safety precautions related to the infinity pond including, but not limited to, the strict prohibition against entering the infinity pond’s overflow channel, resting, sitting, or climbing on the walls and/or edges of the infinity edge. In doing so, guests hereby discharge and holds harmless the resort and/or its staff from all liabilities, claims, actions, damages, costs, and/or expenses which may arise out of or in any way concern the guests’ use of the pond infinity edge. Guests understand and acknowledge that this waiver includes claims based on negligence and/or the actions or inactions of the resort and/or its staff. Accordingly, advance notification of this requirement is hereby provided. The guests’ tour operator and/or travel agent is required to provide a copy of this Notice (WAIVER OF LIABILITY) to the guests.

This also applies to tree houses, tents on piers, all bridges, and accompanying paths. Tree houses have balconies/terraces, where guests can relax in peace and silence. Balconies and paths leading to tree houses have guard rails (like on balconies in hotels). Charming Slovenia is therefore not liable for any actions that are contrary to resort’s rules, e.g. guests sitting on the balcony or path guard rail, or even climbing over the rails.

Price includes

Price includes overnight stay at the selected accommodation and all listed services related to specific accommodations and resorts. All rates are quoted in Euros. Reservations are based on availability. For inquiries and reservations please send us email to info@charmingslovenia.com

Minimum stay

A minimum stay of two nights is required in seasons I, III and IV (all months except in main season, months of June and August).

A minimum stay of tree nights is required in season II (June and August), unless otherwise confirmed in writing by special arrangements with Charming Slovenia agents and representatives.